Dear valued guests,

Thank you for your continued trust in Racconto Boutique Design Hotel. Our commitment and responsibility have never been stronger, as we are called to respond to the day-to-day hardships caused by the COVID-19 pandemic.

We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.

The wellbeing and the safety of our guests and associates is of paramount importance, so we would like to inform you of the measures we have taken.

Covid-19 related cancellation policy, by Racconto Boutique Design Hotel

Reservations for stays in 2021 are covered by the Racconto Boutique Design Hotel Covid-19 policy and guests can cancel free of charge, in case of official government travel restrictions on your stay dates. So you may proceed with your travel plans, dream on and till then stay safe !

Your safety  – Our Priority

In addition to our quality standards that we adopt all these years as a boutique hotel, we have already adopted additional safety and hygiene measures. We have already scheduled the creation of a partners consisting of in-house and outside experts in food and water safety, hygiene and infection prevention and hotel operations.

We have scheduled a continuous in-depth cleaning, disinfecting of the rooms before guests’ arrival and compliance with World Health Organization and with our Government’s  guidelines. The optimal cleaning of all public areas and the continuous training will help ensuring the necessary level of hygiene and safety.

 The new standards aim to minimize risk and enhance safety for our guests, staff and partners.

• Surface Areas: At the hotel’s guests only private spaces frequency of cleaning and sanitizing has been increased .Cleaning protocols, requiring that surfaces are treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. In guest rooms, Racconto has added to its detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants. We will also be placing disinfecting wipes in each room for guests’ personal use.
• Guest Contact: To help alleviate the risk of COVID-19 transmission through person-to-person contact, Racconto will be using signage in its public spaces to remind guests to maintain social distancing protocols. The guests will be able to check in and discuss with our concierge team either indoors or in an outdoor space that we have recently set up.  You’ll see hand sanitizing stations in all common areas (lobby etc) as well as in our guests rooms.
• Food Safety: Racconto’s food and beverage operations are required to conduct self-inspection using its food safety standards as guidelines, and compliance is validated by independent audits.
• Breakfast: We have shifted to individually prepared a la carte breakfast that will now be served either around the pool or in your room on complimentary basis.
• Staff Training : We have completed online and in class training of all our staff members on hygiene protocols and management of potential incidents

Check out time : 11h00 / Check in time : 15h00 in order to secure in-between timing for deep cleaning.

We encourage our visitors to get in touch with any member of our team for recommendations and/or remarks that will improve our operations.

We look forward to welcoming you assuring you of our best attention!

Reservations policy!

After serious consideration  of all extraordinary measures but also the uncertainty to travel during these unprecedented times has led to many flight, Hotel, activities, dining  cancellations.

So far we are open & flexible enough to keep all reservations with deposits, as credit for the future, till things have settled or till  you, have new dates for 2020 or even for 2021.

We reassure you that all our partners do their best to provide you the highest levels of service and a safe environment before, during and after your stay with us.

Stay safe and see you soon in our paradise!

With kind regards

The Management Team