Dear valued guests,
Thank you for your continued trust in Racconto Boutique Design Hotel. Our commitment and responsibility have never been stronger, as we are called to respond to the day-to-day hardships caused by the COVID-19 pandemic.
We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.
The wellbeing and the safety of our guests and associates is of paramount importance, so we would like to inform you of the measures we have taken.
Covid-19 related cancellation policy, by Racconto Boutique Design Hotel
Reservations for stays in 2021 are covered by the Racconto Boutique Design Hotel Covid-19 policy and guests can cancel free of charge, in case of official government travel restrictions on your stay dates. So you may proceed with your travel plans, dream on and till then stay safe !
Your safety – Our Priority
In addition to our quality standards that we adopt all these years as a boutique hotel, we have already adopted additional safety and hygiene measures. We have already scheduled the creation of a partners consisting of in-house and outside experts in food and water safety, hygiene and infection prevention and hotel operations.
We have scheduled a continuous in-depth cleaning, disinfecting of the rooms before guests’ arrival and compliance with World Health Organization and with our Government’s guidelines. The optimal cleaning of all public areas and the continuous training will help ensuring the necessary level of hygiene and safety.
The new standards aim to minimize risk and enhance safety for our guests, staff and partners.
Check out time : 11h00 / Check in time : 15h00 in order to secure in-between timing for deep cleaning.
We encourage our visitors to get in touch with any member of our team for recommendations and/or remarks that will improve our operations.
We look forward to welcoming you assuring you of our best attention!
After serious consideration of all extraordinary measures but also the uncertainty to travel during these unprecedented times has led to many flight, Hotel, activities, dining cancellations.
So far we are open & flexible enough to keep all reservations with deposits, as credit for the future, till things have settled or till you, have new dates for 2020 or even for 2021.
We reassure you that all our partners do their best to provide you the highest levels of service and a safe environment before, during and after your stay with us.
Stay safe and see you soon in our paradise!
With kind regards
The Management Team
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